Today i spent almost all the time on the new Epson Projector that the department bought recently. Although the projector has many types of connection, the staffs here wanted to use the USB. And how unfortunate as it is the only connection that fails to project anything from the systems here.
The responsibility of troubleshooting lies on my shoulders. I read the damn instruction manual several times without any solution. I called the technical support helpline but they themselves are unsure of it and told me that they had bring the issue to their engineers and are waiting for their replies.
It seems apparent that the job of the Epson Technical helpdesk staffs were just inducing patience to the customers and push the troubleshooting job to the engineers at the background whom you cannot speak to. Why not just get rid of the Technical Helpdesk and put the line directly to the Technical Engineers.
Other than that the IT personnel whom i am filling in for, doesn't answers his phone when problems, that only he knows how to solve, arise. He reminded me of the definitive army term called AWOL.
Seems like i am in a pinch.
Posted by
henhen
0 comments:
Post a Comment